The key purpose of the job is to deliver first class expert technical services and support to our customers; medium and large scale organisations based predominantly in the UK and northern Europe, with some further afield. The role is responsible for helping deliver our managed services and projects and taking responsibility for ensuring our customer’s IT is working securely and reliably, as well as technically account managing key clients relevant to the role
The successful candidate will be working with a current great team of consultants with a wide breadth of knowledge and skills in various solutions.
What Does Success Look Like:
Continuously improving individual who is self-motivated and able to drive our company reputation forward. Proven experience of supporting others, sharing technology knowledge and best practice across the team and upskilling team members. Ensures customers are delighted with our quality of service, including the non-customer facing maintenance of their IT infrastructure. Positive contribution to overall service delivery and company brand, by actively engaging with and sharing our company values. Able to demonstrate compliance with our ISO27001 certified information security practices within their work. Critically is also able to demonstrate strong commercial awareness and the ability to develop customer account relationships with exceptional levels of professionalism in personal presentation, communication skills, technical ability, and service delivery.
Technically account manage your clients’ expectations through technical service reviews
Handle escalated technology issues and alerts from wider customers via our service desk team and support their continued professional development through knowledge sharing
Troubleshoot IT issues and problem solve effectively; getting to the root cause every time
Work collaboratively with wider teams to support delivery of maintenance tasks relating to client’s IT needs
Identify incidents and manage them appropriately, including reporting
Handle and document change management for all clients where appropriate
Process development and continual improvement
Developing your technical skillset through accreditations and certifications relevant to your role, client needs and business needs.
Delivery against Job Specific Key Result Areas (KRA’s)
KPI’s to monitor/influence
Skills & Experience
Please download an internal application form from the Quadris Quality Manual and attach to your application