Managed Service Desk

Keeping your IT service users happy wherever they are, whenever they are working.

Service

The service desk post COVID-19

The post COVID-19 era has profoundly changed the requirements on the modern IT Service Desk. No longer is this a commodity service staffed on the basis of cost.

The modern future-focused service desk requires:

Technology tools: the latest technology solutions to enable remote and flexible support to end users.

Specialist people trained in not only customer service delivery but in the many protocols required to secure customers, respond and diagnose issues effectively.

A focus on security. Security is now an absolute necessity to consider in every aspect of IT service provision.

Technology

Specialists

Security

What

Service features

Standard Features

  • 24/7/365 UK-based Service Desk team.
  • End user equipment and applications support.
  • Microsoft 365 standard support.
  • Service user onboarding/offboarding.
  • Mobile and telephony support.
  • Access control management.
  • Account management.
  • 3rd party application provider management.

Options – configured to your specific needs

  • Customer-centric application support
  • Microsoft 365 advanced support
  • Rapid Replace (same day) end user device replacement
  • Remote worker end point backup

Security Features

  • Next generation anti-virus
  • Web access control
  • Mobile Device Management
  • Advanced Cyrptolocker protection
  • Phishing awareness management

Book a service desk review session

We would love to hear from you and discuss your service desk challenges and explain more about how we can help. Just book a time in the diary that suits you.

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